Cookie Policy

Last updated: 1st October 2025

URL: https://qvanta.uk/

1. WHO WE ARE

Qvanta (trading name: Qvanta Ltd) is the operator of this website.
You can contact us regarding privacy or data-protection matters at:

• Email: dpo@qvanta.uk
• Address:  71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. United Kingdom.

If applicable: we have appointed a Data Protection Officer (DPO) or privacy-responsible contact — contact details as above.

2. What data we collect

We may collect the following types/categories of personal data:

• Contact information (e.g. name, email address, phone number) — for enquiries, quote requests, or other contact forms.
• Business or company information (if you contact us as a business or installer).
• Technical data: IP address, browser type, device type, pages visited, date/time — for analytics and site performance.
• Cookies and similar tracking technologies (see Section 6).
• Any other information you voluntarily submit via forms (e.g. messages, requirements, preferences).

3. How we collect data

• Directly from you when you fill in a contact form, request a quote or otherwise submit information on our site.
• Automatically when you browse the site (via cookies or analytics tools).
• From third-party services we use (e.g. analytics, hosting, if applicable).

4. Why we collect data & lawful basis

We collect and process your personal data for the following purposes:

• To respond to your enquiries, requests or applications — lawful basis: your consent/contractual necessity.
• To provide our services (e.g. connecting customers with approved installers).
• To operate, maintain and optimise our website, including performance analysis and improvements — lawful basis: legitimate interest.
• To communicate with you (e.g. follow-up, updates) — lawful basis: your consent or legitimate interest (if opted in).

We will only collect data that is necessary and relevant for these purposes.

5. Who we share data with

We will not sell your personal data. We may share data with third parties only in these scenarios:

• Service providers acting on our behalf (e.g. hosting providers, analytics services, IT support) — with appropriate safeguards.
• If required by law or to comply with a legal obligation.
• In connection with a business reorganisation, merger, acquisition or sale (only if applicable), in which case you would be notified.

We do not share personal data for marketing purposes with third parties without your explicit consent.

6. Cookies and tracking technologies

Our website may use cookies, analytics tools, and other tracking technologies to collect technical and usage data. These help us understand how visitors use the website, improve user experience, and maintain site performance.

You can manage or withdraw your consent for cookies via your browser settings or our cookie-banner/preferences tool (if we have one).

7. Data retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected (e.g. responding to your enquiry, providing services, maintaining records), or as long as required by law. Once no longer needed, we will delete or anonymise the data securely.

8. Data security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, alteration, or destruction. This includes secure storage, access controls, and regular reviews of our data-handling practices.

9. International transfers

If we transfer your personal data outside the UK (for example via third-party service providers located abroad), we will ensure appropriate safeguards are in place to protect your data — e.g. standard contractual clauses or equivalent measures.

If no international transfers occur, you may omit this clause or state none.

10. Your rights

Under UK GDPR and the Data Protection Act, you have several rights regarding your personal data:

• The right to be informed about how we use your data.
• The right to access your personal data that we hold.
• The right to correct or update inaccurate or incomplete data.
• The right to erasure (“right to be forgotten”) under certain circumstances.
• The right to restrict or object to processing (especially for marketing or legitimate interest processing).
• The right to data portability (if applicable).
• The right to withdraw consent at any time (if processing is based on consent)
• The right to lodge a complaint with a supervisory authority (e.g. the ICO) if you believe we have violated your data-protection rights.

To exercise any of these rights, or for any queries about how we handle your data — please contact us using the contact details provided in Section 1.

11. Children’s data

Our website and services are intended for adults and adult businesses. We do not knowingly collect data from children under 18. If we become aware that we have inadvertently collected personal data from someone under 18, we will take steps to delete that data immediately.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in law, technology, or our data-processing practices). We will post the updated version on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy regularly.

13. Contact

If you have any questions about this Privacy Policy, our data-processing practices, or your rights, please contact us at:

• Email: dpo@qvanta.uk
• Address:  71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. United Kingdom.

Notes & Recommendations

• This Privacy Policy should be accessible from every page of your website (e.g. via a link in the footer or navigation).
• Always ensure the policy reflects exactly the data you collect and process in reality — avoid overly generic language.
• If you use cookies or third-party analytics/marketing tools, consider adding a cookie consent banner or control mechanism to ensure compliance with relevant regulations.
• Review and update the policy whenever your practices change (e.g. new data collection, new third parties, new services).